Sustainability Report

GRI Content Index: “In accordance” - Core

GENERAL STANDARD DISCLOSURES
GRI Indicator Description Explanations External Assurance
Strategy and Analysis
G4-1 Statement from the Chairman Letter from the Chairman Yes
Organisation Profile
G4-3 Name of the Organisation Corporate Information Yes
G4-4 Primary Brands, Products and/or Services Our Business Model Yes
G4-5 Location of Organisation’s Head Quarters Corporate Information Yes
G4-6 Number of countries where the Organisation operates and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the Report Reporting Parameters Yes
G4-7 Nature of ownership and legal form Corporate Governance
Corporate Information		 Yes
G4-8 Markets served Product Responsibility Yes
G4-9 Scale of the Reporting Organisation Highlights of the Year Yes
G4-10 Total workforce by employment type, employment contract and region broken down by gender Human Resource Management Yes
G4-11 Percentage of employees covered by collective bargaining agreements Human Resource Management Yes
G4-12 Organisation’s supply chain Societal Responsibility Yes
G4-13 Significant changes during the reporting period regarding size, structure or ownership Operational Review by Division Yes
G4-14 Explanation of whether and how the precautionary approach or principle is addressed by the organisation Reporting Parameters Yes
G4-15 Externally developed economic, environmental and social charters and principles or other initiatives to which the organisation subscribes or endorses Material Aspects and Boundaries Yes
G4-16 Memberships in associations and/or national/international advocacy organisations Material Aspects and Boundaries Yes
Identified Material Aspects and Boundaries
G4-17 Organisation’s entities covered by the report Reporting Parameters Yes
G4-18 Process for Defining Report Content Material Aspects and Boundaries Yes
G4-19 Material Aspects identified for Report Content Material Aspects and Boundaries Yes
G4-20 Aspect Boundary for identified Material Aspects within the organisation Material Aspects and Boundaries Yes
G4-21 Aspect Boundary for identified Material Aspects outside the organisation Material Aspects and Boundaries Yes
G4-22 Explanation of the effect of any restatement of information provided in earlier reports and the reason for such restatement Material Aspects and Boundaries Yes
G4-23 Significant changes from previous reporting periods in the Scope, Aspect boundaries in the Report Material Aspects and Boundaries Yes
Stakeholder Engagement
G4-24 List of stakeholder groups engaged by the Organisation Stakeholder Engagement Yes
G4-25 Basis for identification and selection of stakeholders with whom to engage Stakeholder Engagement Yes
G4-26 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group Stakeholder Engagement Yes
G4-27 Key topics and concerns raised through stakeholder engagements and how the Organisation responded to them Stakeholder Engagement Yes
Report Profile
G4-28 Reporting period Reporting Parameters Yes
G4-29 Date of most recent previous report Reporting Parameters Yes
G4-30 Reporting cycle Reporting Parameters Yes
G4-31 Contact point for questions regarding the Report or its Contents Corporate Information Yes
G4-32 Compliance with GRI G4 Guidelines, GRI Content Index and the External Assurance Report Reporting Parameters, Independent Assurance Report to Commercial Bank of Ceylon PLC, Independent Assurance Statement on Non-Financial Reporting Yes
G4-33 Policy and current practice with regard to seeking external assurance for the Report Reporting Parameters Yes
Governance
G4-34 Governance Structure of the Organisation, including committees under the highest governance body responsible for decision-making on economic, environment and social impacts Corporate Governance Yes
G4-35 Process for delegating authority for economic, environment and social topics from the highest governance body Corporate Governance
G4-36 Whether the organisation has appointed an executive-level position(s) with responsibility for economic, environment and social topics and whether the post holder(s) report directly to the highest governance body Corporate Governance
G4-38 Composition of the highest governance body and its committee Board Profiles, Corporate Governance
G4-39 Indicate whether the Chair of the highest governance body is also an Executive Officer Corporate Governance
G4-40 Process and criteria used for nomination and selection of members to the highest governance body and its committees. Board Nomination Committee Report
G4-41 Processes in place for the highest governing body to ensure conflicts of interests are avoided and managed Corporate Governance
G4-51 The remuneration policies for the highest governance body and senior executive officers and the performance criteria in the remuneration policy related to the economic, environmental and social topics Board Human Resource and Remuneration Committee Report
Ethics and Integrity
G4-56 The values, principles, standards and norms of behaviour Corporate Governance Yes
G4-57 The internal and external mechanisms for seeking advice on ethical and lawful behaviour and matters related to organisational integrity. Corporate Governance
G4-58 The internal and external mechanisms for reporting concerns about unethical and unlawful behaviour and matters related to organisational integrity. Corporate Governance

 

SPECIFIC STANDARD DISCLOSURES
DMA and Indicators Material Aspects Link Identified
Omission(s) 		Reason(s)
for
Omission(s) 		Explanation
for
Omission(s) 		External
Assurance
Category: Economic
Material Aspect: Economic Performance
G4 - DMA Economic Sustainability Yes
G4-EC1 Direct economic value generated, distributed and retained Economic Sustainability Yes
Material Aspect: Market Presence
G4 - DMA Human Resource Management Yes
G4-EC5 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation Human Resource Management Yes
G4-EC6 Proportion of senior management hired from the local community at significant locations of operation Human Resource Management Yes
Material Aspect: Indirect Economic Impact
G4 - DMA Economic Sustainability Yes
G4-EC7 Development and impact of infrastructure investments and services supported Economic Sustainability Yes
Category: Environment
Material Aspect: Energy
G4 - DMA Environmental Responsibility Yes
G4-EN6 Reduction of energy consumption Environmental Responsibility Yes
Material Aspect: Effluents and Waste
G4 - DMA Environmental Responsibility Yes
G4-EN23 Total weight of waste by type and disposal method Environmental Responsibility Yes
Material Aspect: Products and Services
G4 - DMA Product Responsibility Yes
G4-EN27 Extent of impact mitigation of environmental impacts of products and services Product Responsibility Yes
Material Aspect: Supplier Environment Assessment
G4 - DMA Societal Responsibility Yes
G4-EN32 Percentage of new suppliers that were screened using environmental criteria Societal Responsibility Yes
Category: Social
Sub-Category: Labour Practices and Decent Work
Material Aspect: Employment
G4 - DMA Human Resorce Management Yes
G4-LA1 Total number and rate of new employee hires and employee turnover by age group, gender and region Human Resorce Management Yes
G4 - DMA Human Resorce Management Yes
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees by significant locations of operation Human Resorce Management Yes
G4-LA3 Return to work and retention rates after parental leave by gender Human Resorce Management Yes
Material Aspect: Labour/Management Relations
G4 - DMA Human Resorce Management99 Yes
G4-LA4 Minimum notice periods regarding operational changes, including whether it is specified in collective agreements Human Resorce Management Yes
Material Aspect: Occupational Health and Safety
G4 - DMA Human Resorce Management Yes
G4-LA8 Health and safety topics covered in formal agreements with trade unions Human Resorce Management Yes
Material Aspect: Training and Education
G4 - DMA Human Resorce Management Yes
G4-LA9 Average hours of training per year per employee by gender and by employee category Human Resorce Management Yes
G4-LA10 Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings Human Resorce Management Yes
G4-LA11 Percentage of employees receiving regular performance and career development reviews by gender and employee category Human Resorce Management Yes
Material Aspect: Diversity and Equal Opportunity
G4 - DMA Human Resorce Management Yes
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership and other indicators of diversity Human Resorce Management Yes
Material Aspect: Equal Remuneration for Women and Men
G4 - DMA Human Resorce Management Yes
G4-LA13 Ratio of basic salary and remuneration of women to men by employee category by significant locations of operation Human Resorce Management Yes
Material Aspect: Supplier Assessment for Labour Practices
G4 - DMA Societal Responsibility Yes
G4-LA14 Percentage of new suppliers that were screened using labour practices criteria Societal Responsibility Yes
Material Aspect: Labour Practices and Grievance Mechanisms
G4 - DMA Human Resorce Management Yes
G4-LA16 Number of grievances about labour practices filed, addressed and resolved through formal grievance mechanisms Human Resorce Management Yes
Sub-Category: Human Rights
Material Aspect: Non-Discrimination
G4 - DMA Societal Responsibility Yes
G4-HR3 Total number of incidents of discrimination and corrective actions taken Societal Responsibility Yes
Material Aspect: Freedom of Association and Collective Bargaining
G4 - DMA Human Resorce Management Yes
G4-HR4 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk and measures taken to support these rights Human Resorce Management Yes
Material Aspect: Child Labour
G4 - DMA Societal Responsibility Yes
G4-HR5 Operations and suppliers identified as having significant risk for incidents of child labour and measures taken to contribute to the effective abolition of child labour Societal Responsibility Yes
Material Aspect: Forced or Compulsory Labour
G4 - DMA Societal Responsibility Yes
G4-HR6 Operations and significant suppliers identified as having significant risk of forced or compulsory labour and measures to contribute to the elimination of all forms of forced or compulsory labour Societal Responsibility Yes
Material Aspect: Supplier Human Rights Assessment
G4 - DMA Societal Responsibility Yes
G4-HR10 Percentage of new suppliers that were screened using human rights criteria Societal Responsibility Yes
Material Aspect: Human Rights Grievance Mechanisms
G4 - DMA Human resource Management Yes
G4-HR12 Number of grievances about human rights impacts filed, addressed and resolved through formal grievance mechanisms Human resource Management Yes
Sub-Category: Society
Material Aspect: Local Communities
G4 - DMA Societal Responsibility, Product Responsibility Yes
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments and development programmes Societal Responsibility Yes
G4-SO2 Operations with significant actual and potential negative impacts on local communities Societal Responsibility Yes
G4-FS13 Access points in low-populated or economically disadvantaged areas by type Product Responsibility Yes
G4-FS14 Initiatives to improved access to financial services for disadvantaged people Product Responsibility Yes
Material Aspect: Anti-Corruption
G4 - DMA Societal Responsibility Yes
G4-SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified Societal Responsibility Yes
G4-SO4 Communication and training on anti-corruption policies and procedures Societal Responsibility Yes
G4-SO5 Confirmed incidents of corruption and actions taken Societal Responsibility Yes
Material Aspect: Compliance
G4 - DMA Corporate Governance Yes
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations Corporate Governance Yes
Material Aspect: Supplier Assessment for Impacts on Society
G4 - DMA Societal Responsibility Yes
G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society Societal Responsibility Yes
Sub-Category: Product Responsibility
Material Aspect: Product and Service Labelling
G4 - DMA Product Responsibility Yes
G4-PR3 Type of product and service information required by the organisation’s procedures for product and service information and labelling and percentage of significant product and service categories subject to such information requirements Product Responsibility Yes
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling by type of outcomes Corporate Governance Yes
G4-PR5 Results of surveys measuring customer satisfaction Product Responsibility Yes
Material Aspect: Marketing Communications
G4 - DMA Product Responsibility Yes
G4-PR6 Sale of banned or disputed products Product Responsibility Yes
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion and sponsorship by type of outcomes Corporate Governance Yes
Material Aspect: Customer Privacy
G4 - DMA Product Responsibility Yes
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data Product Responsibility Yes
Material Aspect: Compliance
G4 - DMA Corporate Governance Yes
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services Corporate Governance Yes
Material Aspect: Product Portfolio
G4 - DMA Product Responsibility Yes
G4-FS1 Policies with specific environmental and social components applied to business lines Product Responsibility Yes
G4-FS2 Procedures for assessing and screening environmental and social risks in business lines Product Responsibility Yes
G4-FS3 Processes for monitoring clients’ implementation of compliance with environment and social requirements included in the agreements or transactions Product Responsibility Yes
G4-FS4 Processes for improving staff competency to implement the environmental and social policies and procedures as applied to business lines Product Responsibility Yes
G4-FS5 Interactions with clients/investees/business partners regarding environmental and social risks and opportunities Product Responsibility Yes
G4-FS6 Percentage of the portfolio for business lines by specific region, size and by sector Notes to the Financial Statements Yes
G4-FS7 Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose Product Responsibility Yes
G4-FS8 Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose Environmental Responsibility Yes
G4-FS9 Coverage and frequency of audits to assess implementation of environmental and social policies and risk assessment. Societal Responsibility Yes

UNGC Principles - GRI Indicators Cross Reference
Issue Areas GC Principles Relevant GRI Indicators
Human Rights Principle 1
Businesses should support and respect the protection of internationally-proclaimed human rights EC 5, LA 4, LA9, LA 14, HR 3, SO 5
Principle 2
Businesses should make sure that they are not complicit in human rights abuses HR 3, HR 5, HR 6, HR 10, HR 12
Labour Principle 3
Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining LA 4, HR 4
Principle 4
Businesses should uphold the elimination of all forms of forced and compulsory labour HR 6
Principle 5
Businesses should uphold the effective abolition of child labour HR 5
Principle 6
Businesses should uphold the elimination of discrimination in respect of employment and occupation HR 3, LA 12, LA 13
Environment Principle 7
Businesses should support a precautionary approach to environmental challenges EN 6, EN 23
Principle 8
Businesses should undertake initiatives to promote greater environmental responsibility FS 1, FS 5
Principle 9
Businesses should encourage the development and diffusion of environmentally-friendly technologies EN 6
Anti-Corruption Principle 10
Businesses should work against corruption in all its forms, including extortion and bribery SO 3, SO 4, SO 5